There are some features of courier software which are clear immediately as to how they can benefit your company or your customers. Things like the implementation of GPS tracking are obviously huge, and something that you need in order to keep abreast with the industry as a whole. However, there are many features that might be less glamorous, but are actually no less important to the improving of the service of your courier company as a whole. A good example of this is a dispatching software feature known as electronic driver dispatch, sometimes called wireless dispatch.
This feature gives you the ability to electronically upload dispatch information to the units that your drivers are carrying with them in their trucks. Now again, while this isn't a flashy feature that your customers might get excited about immediately, you have to realize how much it could actually improve your business if used properly.
The primary importance of electronic driver dispatch is the amount of time that it can save your company. Anyone that has ever worked in the courier industry knows that anytime it is possible for you to save time in any way, it is an opportunity that you must seize on immediately. Electronic driver dispatch provides you with exactly that, which is why when shopping for new courier software this is not a feature that you should ignore.
Courier drivers are often busy. They can often not answer their phones either because they are driving in heavy traffic, or because they are talking to a client making a pickup or delivery. This means that having to talk to them in order to give them their next dispatch information can be a time wasting nightmare. Electronic driver dispatch simply allows you to at the touch of a button upload all of the information that they require directly to the unit that they are carrying with them. The next time they check it, they will have all the needed directions to proceed with the next delivery you require them to complete.
Another great thing about this feature is that it greatly reduces the errors that are made. Because with some programs you can directly upload a GPS route into their GPS, it eliminates a lot of the steps in previous methods of dispatching which left room for human error. Mistakes made means time wasted, and the avoidance of those mistakes means a more efficient and ultimately more profitable courier company.
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