The best features in courier software are those which can help improve the company's bottom line in a direct way, and which can help boost customer trust or satisfaction at the same time. One courier dispatch software feature which can certainly achieve this is address verification. It has clear benefits to both parties, and is something that is often overlooked as being a small feature, when it can often be a very useful one.
One of the most common problems that happen within a courier company is when a package is taken to a wrong address. While this can certainly happen due to courier error, it happens a great deal due to a small error on the part of the customer. Mislabeled packages cause many parcels to go astray, and it is partly because this can happen so easily. All it takes is to hear one number wrong on a phone, or to write something down slightly messy or to hit one wrong key on a keyboard, and a package could be going to an address that doesn't even exist. Address verification helps fight this.
What this feature does is look up every address which is entered into the system and compare it against a database of valid US addresses. That way, it can immediately flag the address if it is not a valid address. This is useful, because most of the time when a mistake is made in writing down an address it will create one that is not real, often because of a zip code conflict. Then, the customer has a red flag shoot up, and can correct the error before the package is sent out.
Any time this feature catches an error, it is a huge benefit to both the courier company, and their customer. By not having a package go out and then get recalled because it can't be delivered, or worse yet, delivered to the wrong address, the customer saves money, the courier saves time, and both parties are going to be happier to do business with each other again in the future.
The true value of courier software lies in the combination of many small features such as address verification. Together, they are a very powerful tool for improving the overall operations within a courier company. When you buy new software, be sure to tell your customers about all the features, including seemingly little ones like address verification.
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