When a courier company is shopping for new dispatching software for their company, there are a lot of features that they look for. Technology is advancing so fast that it seems like there is always some new feature in courier software out there for courier companies to look for. These features include things which are meant to improve internal function, such as automatic account billing synchronization, and things which are meant to improve features for the customers, such as online order placement. There are some features which improve operations for both customers and staff though, such as electronic driver dispatch.
Electronic driver dispatch provides that ability to the courier company to dispatch drivers to make pickups without the drivers having to come in and pick up orders, as well as without having to speak to them by phone. Instead, they can wirelessly upload instructions and routes directly to the drivers' handheld units or truck GPS units. The drivers can then immediately begin to make the pickups.
There are several ways in which having electronic driver dispatch can aid your company. First of all, it makes the process of actually getting the dispatches to the drivers much faster, and as everyone knows, saved time is saved money. Secondly, by actually transmitting the dispatch in electronic form rather than relaying information, routes, or instructions verbally, you greatly reduce the margin for error when sending out a driver.
Your customers can benefit from this new feature as well, and this is something which you can be sure to either mention to them or to use in your marketing materials. By having electronic driver dispatch, you can achieve faster response and delivery times because of your better communication with your drivers. If there is one thing that customers want the most, it is faster delivery times from their couriers, and this function can help them get that.
Clearly, there is a lot to be gained from buying new courier software with this particular feature as a part of it. There are obviously a lot of different features which are all going to be promoted as the one thing that your company can't be without when it comes time to choose a new program. They all have their perks, and some are more important than others. What you should look for is those like electronic driver dispatch which can do a dual job of supporting both your internal efforts and client satisfaction.
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