One of the most common requests of anyone that is shipping something with a courier company is that they be updated regularly with the status of their shipments, or be given the ability to check that status themselves. Almost all Phoenix delivery services will have some way for the customer to check their own shipping status, such as through a telephone line or an online service portal. However, the best companies will go beyond that and actively update their customers with certain statuses as they occur to their shipments.
If a shipment is proceeding according to plan and nothing has happened to deviate from the established plan, then the courier does not need to be expected to provide constant updates. This is when they provide a tracking number. Using that, you can check the status of your package any time you want and see how far along it has made it.
It is when something happens that either causes your order to be complete, or to be delayed when the courier company should become proactive in informing you about the status of your shipment. These are both the types of actions which you should fully expect from a courier company, and you should look for companies which provide this courtesy as part of their standard delivery packages.
First, every good courier should have the option for you to receive a real time proof of delivery notification. The technology is at a point where this is cheap and easy, and provides you with a valuable proof that your delivery has been signed for at the point of receipt. This is one status that the courier should always update you with.
They should also go out of their way to directly contact you and let you know if anything has happened which is going to cause a delay to your shipment. There are lots of things which could cause a large delay, such as the courier vehicle being in an accident, or being caught in bad weather if somewhere along a longer delivery route. These are statuses which you are going to need to know about, because you are going to need to make your own adjustments, such as letting your clients know that something has happened to delay their shipments. The courier shouldn't have to contact you for little delays which are sometimes just part of the business, but for anything causing a large delay they should get in touch with you.
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